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How Dropbox handles downgrades - Userflow Pro


While going through the main user flows in Dropbox, one stood out to me.

Plenty of companies require you to contact support to downgrade from a paid tier to a free one and the rest tend to make you jump though hoops, but the way Dropbox handled it seemed very deliberate and I can only assume it's been tested rigorously.

Below, I go through how Dropbox handles downgrades, with some notes on what I liked & didn't like...

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