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Customer service could start living up to its name - Here to help - The Economist


How AI can make businesses look more caring

“YOUR CALL IS important to us,” a recorded voice tells resigned customers as they wait endlessly to speak to a human agent. AI is starting to help companies improve the quality and consistency of their service in order to persuade customers that they do in fact care about them...

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AI in the Workplace - Special Report from The Economist
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