Have you ever been in a situation where you are presenting to your manager or your manager's manager and you completely flub the opportunity by saying all the wrong things? Me too. It is from such encounters that I started to put together design patterns for handling these difficult situations. I like to think in systems and patterns, so applying this way of thinking to communication just makes sense. I have also found that these rules of thumb are useful to others, so I would like to share them here.

Have you ever been in a situation where you are presenting to your manager or your manager's manager and you completely flub the opportunity by saying all the wrong things? Me too. It is from such encounters that I started to put together design patterns for handling these difficult situations. I like to think in systems and patterns, so applying this way of thinking to communication just makes sense. I have also found that these rules of thumb are useful to others, so I would like to share them here.