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net-promoter score


The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.

www.medallia.com/net-promoter-score/

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Growth Hacking for Startups
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